The role

You run Tamarack Trails day-to-day. The Board sets direction and policy–how the work gets done is your call, and yours to answer for. 

Boards rotate and residents move in and move on. The Association Manager is the constant. That’s why we hire for judgment and why we give you the chance to build and develop your own team. 

Importantly for our vibrant community, you provide consultation and support to our resident-led Board and committees while focusing on problem-solving and communicating with transparency. Since the residents of Tamarack direct major projects and priorities through its Board, committees and working groups, our Association Property Manager needs to have the ability to work and collaborate within this framework as a consultant with a customer-first approach.

We’re a small and tight team: you, an Office Manager, and the maintenance and grounds teams. You’ll lead from the front and stay close to the work. Working in close partnership with the Board and committees, your recommendations carry weight and your results show up fast.

What you run

• The team: Hire, develop, and supervise the maintenance, grounds, and office staff. Design the systems that let a small team work efficiently and take care of its records. 
• Day-to-day operations: Own the operation end to end: pool and clubhouse, vendor bids and contracts, incidents and damage claims, and the procedures behind all of it.
• The funds: Lead the annual budget and the thirty-year capital plan with the Finance Committee. Oversee billing, payables, audits, and insurance coverage. Give the Board monthly reporting it can act on.
• The property: Direct maintenance and landscaping across 58 acres and 320 homes, from summer grounds care through winter snow removal.
• The residents: Be visible and approachable, respond to requests and complaints with consistency and fairness, and apply policies and bylaws evenhandedly. Enforcement and hospitality are both part of this job. These are your customers and your employers.
• Board operations: Attend Board and committee meetings, send notices, agendas and materials, bring recommendations and information rather than open questions, advise on Association policy, and deliver the monthly Manager’s report.

Who we’re looking for

An experienced, collaborative leader who will share our pride of place.

What you need

• Three or more years in property or community association management, hospitality/hotel management, real estate or a field close enough that you can show us the parallel.
• Five or more years leading people, with real accountability for hiring, performance, and development.
• Hands-on budget ownership: annual preparation, administration, and long-range planning.
• Project management and strong organizational skills.
• Clear, plain writing and speaking. You will explain the same decision to a vendor, the Board, and a frustrated resident in the same week.
• Working familiarity with residential maintenance, exterior construction, and landscaping. You don’t need to swing the hammer, but you need to know good work from bad.
• Discretion with confidential resident and employee information.

What would set you apart

• The judgment to be firm and warm at the same time.
• A track record of raising a team’s standards, not just keeping the schedule filled.
• Experience with non-profit boards, on either side of the table.
• CMCA, AMS, or PCAM credentials, or the appetite to earn them.

We are not expecting every box to be checked. If you are close, and the rest of this sounds like the job you have been waiting for, apply.

Details

• Benefits: Health and dental insurance, retirement, paid time off, holidays, and professional development.
• Location: On-site in Madison, Wisconsin. 
• Structure: Employed directly by Tamarack Trails Community Services Association, reporting to the President of the Board of Directors.

Our due diligence includes background, credit and driver’s license checks. EOE/Veteran friendly.